| ID | 052712 |
| Call Number | 2 P9/HER/078389 |
| Title Proper | Assessing service quality |
| Other Title Information | Satisfying the expectations of library customers |
| Language | ENG |
| Author | Hernon, Peter. ; Altman, Ellen. |
| Publication | New Delhi, Ess Ess Publications, 2009. |
| Description | xvii;243p.+ 28cm.x22cm. |
| Summary / Abstract (Note) | HOD. LIBRARY |
| Standard Number | 978-81-7000-576-6 |
| Price. Qualification | 980.00 |
| Classification Number | 2 P9 |
| Key Words | Library and Information Science ; Reference |