| ID | 082150 |
| Call Number | 658.812/SET |
| Title Proper | Creating customer delight |
| Other Title Information | how and why of CRM |
| Language | ENG |
| Author | Seth, Rakesh ; Seth, Kirti |
| Publication | New Delhi, Response Books, 2005. |
| Description | 154p.+ 20cm x 13cm |
| Summary / Abstract (Note) | HOD MANAGEMENT |
| Standard Number | 81-7829-507-5 |
| Price. Qualification | 240.00(Paper Bound) |
| Classification Number | 658.812 |
| Key Words | Management |